Booking terms & conditions
Booking terms & conditions
Please read the Booking Terms and Conditions of Youth Employment and Society Development Social Enterprise carefully before submitting your online booking form. When accepting a booking you agree to the terms and conditions below.
1. Booking your tour Bookings must be secured by a deposit of a minimum of 20% of the total booking value, or US$100 for bookings of a value US$500 or below. This deposit is non-refundable unless we cancel your tour. Full payment must be made at least 30 days prior to your departure date. 2. Prices All prices are in United States Dollars ($) unless otherwise indicated. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the services which we arrange on your behalf. Such factors include adverse currency fluctuations, fuel costs, taxes and accommodation increases. The price is only guaranteed once paid for in full by you. No refunds will be made in respect of accommodation, meals, activities, transport or other services which are included in the tour price but, for whatever reason, are not utilized by you. 3. Cancellations 3.1 Cancellation by you Cancellation of a booking by you must be made in writing. We will not regard a booking as cancelled unless and until written notice is received by us. On cancellation the following charges will apply: <30 days = Deposit 29-14 days = 50% of tour cost 13-0 days = 100% of tour cost 3.2 Cancellation or modification by YESD Every effort will be made to operate all tours as advertised, but it must be remembered that our tours are planned in advance and due to factors outside our control it may be necessary to use alternative accommodation and services in some instances. We therefore reserve the right to modify or cancel any tour, accommodation or arrangement at any time. We will notify you as soon as possible of any material changes. In the event of any material modification or cancellation we will, if possible, arrange on your behalf three alternatives: 1. Services of an equivalent or similar standard. 2. If available, services of a lower standard together with a refund of the difference in price 3. Or cancellation with a full refund of all money paid. A material modification is one which has a serious affect on your tour and includes a change of departure date, departure point or airport, or change of departure time of more than twelve hours, which would cause substantial inconvenience to you. A change of accommodation or transport style is not a material change. In the event that there are an insufficient number of bookings to provide a particular tour, we may cancel the tour no later than 30 days prior to the scheduled departure date, whereupon all money paid by you for your YESD Social Enterprise tour shall be refunded but no further compensation will be paid. You and YESD Social Enterprise agree to release each other from any further obligations which would have been enforceable had the tour not been cancelled.
4. Travel Insurance We will do everything possible to ensure a safe and enjoyable trip. However, all travel involves some degree of risk and we strongly recommend that you take out appropriate travel insurance for your adventure. Your insurance protection should include cover for cancellation, medical and repatriation expenses, personal injury and accident, death and loss of personal baggage and money and personal liability. Evidence of such insurances should be produced to YESD Social Enterprise on request. Insurance cover offered by credit card companies or reciprocal medical cover agreements are often not comprehensive. 5. Itinerary Exclusions Please note that, unless otherwise specifically stated in your itinerary, airfares, airport transfers, departure taxes, early/late hotel check-ins, gratuities, personal expenses and some meals are excluded from the tour price. We are happy to provide you with a quote for airport transfers, early check-in or any additional services you might require. Infant and Child Prices Child under 2 year = Free of charge Child no bed (3-5 years) = 50% of tour (excluding hotel costs) Child no bed (6-11 years) = 75% of tour (excluding hotel costs) + breakfast surcharge in each hotel if applicable. Child with bed (3-5 years) = 50% of total tour. Child with bed (6-11 years) = 75% of total tour. Child from twelve years and above = Adult price. Please not that some suppliers may impose additional fees for infants and children. These will be advised at time of booking. 6. Special requests You must let us know at the time of making your booking if you have special requests or needs (such as ground floor accommodation, disability access or specific dietary requirements). We will try to meet any request you have, however, we cannot guarantee that we will be able to accommodate every person’s needs and we make no promises and take no responsibility for special requests which we are unable to fulfil. If we reasonably feel we are unable to satisfactorily accommodate your particular needs, we reserve the right to decline the booking or ask for you to be accompanied by a person who is able to provide full assistance to you throughout your tour. 7. Health You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation (e.g. proof of Yellow Fever vaccination) may deny you entry into a country. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your tour. 8. Travel documents & conduct All travellers must check their travel documentation to ensure that the dates are correct, visas have been obtained and passports have at least six months validity. Please ensure you carefully read your invoice and all other documents we send to you as soon as you receive them and contact us immediately if any information appears to be incorrect. If you do not arrive on the agreed date for your tour we may treat the tour as having been cancelled by you. You must follow our instructions at all times and you agree to indemnify us against any loss or injury suffered as a result of failing to comply with our instructions. You must conduct yourself in a proper manner so as to not to cause disturbance or offence to other travellers and you agree to take responsibility for any damage you cause to our or any third party’s property. We will not be responsible to you for any loss or damage sustained by you arising from or in relation to your contravention of any law of any place while on the tour. You indemnify us for all third party actions taken against us for loss or damage caused by you or arising from your participation on the tour.
why travel with yesd?
We give local people employment, income and learning opportunities so they are directly involved in your tourism experience. Our guides and hosts will give you a special insight into culture and life in Vietnam.
We aim to minimise the negative impacts of tourism on the environment and the local community while contributing positively to local economies. We don’t just talk responsible tourism, we act!
Tours that translate
10% of all profits from our tours go towards a community fund. This money allows us to make infrastructure improvements and provide other important resources to those in need.
YESD is excited to offer a variety of volunteer projects for individuals and groups. If you'd like to work with a local community in Vietnam, or organise a team building trip with your organisation get in touch with us today!